Good to know

STANDARD RATES

Up to 4 weeks before arrival there is the possibility of free cancellation, within 4 weeks before arrival and in the event of early departure the cancellation fee is 100% of the holiday price.

NON-REFUNDABLE PRE-PAYMENT RATES

The total amount must be transferred. Full prepayment at the time of booking, thereafter no cancellation or rebooking is possible. In case of cancellation, no-show or change of booking, the cancellation fee for this discounted rate is 100% of the booked service. No refund can be made​.


The cancellation conditions are independent of whether the canceled rooms are completely or even only partially rented.

The right of withdrawal according to § 11 paragraph 1 FAAG does not apply.​​

The cancellation policy applies regardless of whether the cancelled appartements were subsequently fully or partially occupied again.

Your appartement is available from 15.00 on the day of arrival. On the day of departure we kindly request that you vacate your room by 10.30. 

Please note that check-in takes place at Ortners Eschenhof (Wasserfallweg 12).
 

We require an advance payment of 20% of the total cost of your reservation, to our account:
IBAN: AT57 4282 0323 0828 0000,
BIC: VBOEATWWSPI

Please note that booking the prepayment rate is NOT possible with vouchers and promotions

The fee for dogs is € 10,00 per day, including a dog basket, cloth, water dish and dog bowl with a small welcome surprise. Note that advance notice is required at the time of booking, as not all appartements are suitable for dogs. We have separate appartements for allergy sufferers. 

The listed prices in EUROS are per appartement and per day for the specified standard number of occupants, excluding the final cleaning (€ 70,00 for “Strohsack”, € 90,00 for “Maibrunn”,  € 110,00 for “Kaiserburg”).  The interiors of all appartements conform to the “Nockberge arolla pinewood room standard”. They comprise 2 to 3 bedrooms, a living room with a fireplace and a dining corner, a fully-equipped kitchen (stove with ceramic glass cooktop and oven, coffee machine, dishwasher, microwave, fridge with freezer compartment, glasses, crockery, cutlery and utensils), shower and separate WC (some with bidet), satellite TV, radio, free internet access, telephone, balcony/conservatory/terrace. Bedlinen, towels and table linen are provided.  Toddlers up to 2 years old in a cot stay free of charge, please notify us in advance.

Children from 3 to 11 years receive a 50% discount on the supplementary adult price (EUR 20,00- EUR 40,00). In the Kaiserburg apartment it is possible to have 2 children’s beds, in all the other apartments 1 children’s bed up to 11 years. These children’s beds are priced at EUR 10,00 to EUR 20,00 according to the season.  The prices include all taxes and fees, except for the local tax (EUR 3,60 per day and per adult over 16 years of age). 

This current pricelist invalidates all earlier pricelists. Printing errors excepted. 

All appartements are non-smoking. We have been a non-smoking establishment since 2009, which is greatly appreciated by our guests. We have created small ‘smoking islands’ for smokers.

We ask for your understanding that we charge 2 lodging days if you smoke in the apartment.

We recommend taking out travel insurance that you can complete easily online. If you do not wish to apply online, we would be happy to take care of it for you. Upon request we provide you with all the price details and arrange your travel insurance along with your booking.  The travel cancellation insurance has to be booked at the same time as your room, and will be charged upon your departure.

You can pay your appartement bill in cash in euros, or by credit card (VISA, MasterCard).

Unfortunately, within a room category, we cannot always guarantee you a particular floor, room number or location. Note that variations are possible within appartement categories that deviate from the pictured appartements.